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Stay looped in about sales tips, tech, and enablement that help sellers convert more and become top performers.
In this episode, Patrick sits down with David Fox, a 20-year B2B sales veteran whoâs led teams across Oracle, Scaleups, and Siemens, and now helps startups scale revenue through his new venture, Ascend Revenue. They dive deep into how to create high-performing sales cultures, what it really takes to win large enterprise deals, and why âsellingâ might be the wrong word altogether.
David shares candid lessons from the front linesâhow to make your team trust each other, how to think like a CFO, and how to stop acting like a seller and start acting like a partner. If youâre a founder or revenue leader thinking about going upmarket, this oneâs for you.
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David Fox didnât set out to work in sales. In fact, he originally planned to become a psychiatrist. But after returning to the Bay Area in the early 2000s, he found himself pulled toward the booming tech sceneâand quickly realized that many of the skills heâd honed in psychology translated directly into enterprise sales. âI traded the couch for the sales floor,â he jokes.
At the heart of his sales approach is empathyâtruly understanding what matters to customers and helping them solve real problems. Whether itâs hiring for his own team or coaching reps, empathy is the first thing he screens for. âPeople make decisions based on how they feel,â he says. âThen they validate with data.â
That philosophy has stuck with him through two decades in enterprise sales. For David, closing deals isnât about pitchingâitâs about being a trusted advisor. Itâs about diagnosing before prescribing.
When asked what separates average sales orgs from high-performing ones, David doesnât start with strategy or quota coverage. He starts with trust. âIf there isnât psychological safety, youâll see sandbagging, fake pipeline, low collaboration,â he explains. âYouâll have a broken organization.â
His go-to framework? Patrick Lencioniâs Five Dysfunctions of a Team. At the base: trust. From there, teams can engage in healthy conflict, make committed decisions, hold each other accountable, and ultimately drive results. But trust has to come firstâand it has to be modeled by leadership.
That trust shows up in the little things. Do team members speak up when somethingâs off? Do reps collaborate across deals? Are leaders willing to admit when theyâre wrong or ask for help? These signals matter more than any dashboard.
Davidâs favorite tactic to build this kind of culture? Red light, green light. Each week, team members share one thing thatâs working well (green) and one thing thatâs broken (red). âIt gets people comfortable being honest,â he says. âAnd it surfaces problems before they fester.â
David is a big believer that go-to-market isnât just about sales, marketing, and customer success. It starts with product. âHave you built something the market actually wantsâand is willing to pay for?â he asks. If not, no amount of sales process will save you.
Heâs also bullish on the rise of the CRO roleânot as a glorified VP of Sales, but as a true cross-functional integrator. The CROâs job is to make sure all parts of the revenue engineâproduct, marketing, sales, and customer successâare working in sync. That alignment matters even more when youâre moving upmarket.
In Davidâs view, the customer journey doesnât end when the contract is signed. âYouâre not just closing a dealâyouâre building a brand ambassador,â he says. And nothing fuels growth more than happy customers talking to their peers.
If youâre selling into large enterprises, you need to start thinking like them. That means understanding how they make decisions, whoâs involved, and what risks theyâre trying to avoid. According to David, itâs less about selling your product and more about reducing their anxiety.
âCFOs make decisions based on risk mitigation,â he explains. âTheyâll pick a less sexy solution if it feels safer.â Thatâs why great enterprise reps take time to understand each stakeholderâs success criteria. They map out the landscape, engage at multiple levels, and tailor the message to every audience.
It also means learning to speak the language of finance. David recommends every seller get fluent in financial statements, earnings calls, and analyst questions. âIf it doesnât show up on a P&L or help someone get a raise or a bonus, itâs going to be a tough sell.â
And when it comes to legal? Be prepared. Have your paper process tight, understand where you can negotiate, and know when to pull in your execs. âThe biggest deals Iâve done included executive alignmentâsometimes all the way up to the chairman,â he says.
Founders often see going upmarket as a badge of honor. But David cautions against doing it too soon. âJust because you want to go upmarket doesnât mean you should,â he says. The first question to ask: does your product meet enterprise needs around compliance, security, and scale?
If the answer is yes, then start small. Test mid-market first. Build muscle before jumping into the deep end. Donât just throw your SMB reps at Fortune 500 accounts. You need different people, different processes, and a different mindset.
David also encourages founders to look at expanding within their current segment. Upsell better. Reduce churn. Create more value per customer. âGoing upmarket is one leverâbut itâs not the only one,â he says. âYou can often double ACV without leaving your lane.â
And if you are ready? Treat it like a new product launch. Interview your ICP. Validate your assumptions. Align the roadmap. And be patientâbig deals take time. Sometimes your first land will be $50K, not $5M. But itâs the right land, with room to expand.
David doesnât believe in pitching. He believes in helping. Whether itâs guiding a prospect to the right decision, building a culture of trust on your team, or advising founders on how to scale, his approach is grounded in empathy, insight, and experience.
His parting advice to new sellers? Listen more. Get curious. And if you want to build something bigâwhether itâs a team or a dealâstart with trust.
To follow more of Davidâs work or learn about Ascend Revenue, find him on LinkedIn.
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